Riverstone Animal Hospital Boarding offers a safe and loving environment for your beloved pets. We provide a comprehensive range of services, from luxurious suites to comfortable kennels, ensuring your furry friends feel right at home during their stay. Our experienced staff is dedicated to providing exceptional care, focusing on maintaining the highest standards of pet health and safety.
Learn more about our packages, procedures, and facilities to make the perfect boarding choice for your pet.
Imagine your pet enjoying a personalized experience with dedicated care, from the moment they arrive until they’re safely back in your arms. At Riverstone Animal Hospital Boarding, we handle every detail with meticulous care. From customized boarding packages to detailed health protocols, we are committed to making your pet’s stay comfortable and stress-free.
Overview of Riverstone Animal Hospital Boarding
Riverstone Animal Hospital Boarding offers a safe and comfortable environment for your beloved pets during your absence. We understand the importance of providing top-notch care while ensuring your furry friends feel right at home. Our team is dedicated to providing personalized attention and tailored care plans to meet each pet’s unique needs.Our boarding services go beyond basic kennel care, prioritizing the well-being of every animal.
We utilize a range of accommodations and amenities to ensure a stress-free experience, mirroring the comfort and familiarity of their own homes. Our experienced staff is committed to maintaining a clean, stimulating, and secure environment, where your pets can relax and enjoy their stay.
Boarding Accommodations
A variety of accommodations are available to suit different pet needs and preferences. From spacious kennels to luxurious suites, we strive to provide a tailored experience. Individual needs are considered, promoting relaxation and reducing stress.
- Kennels: Our standard kennels are designed with ample space for pets to move around, offering a comfortable resting area. They are well-ventilated and cleaned regularly to maintain optimal hygiene.
- Suites: For pets that appreciate more privacy and space, we offer spacious suites. These private accommodations provide a more home-like atmosphere, with individual climate control and dedicated play areas.
Amenities
Our boarding facilities offer a range of amenities to enhance your pet’s stay. These thoughtful touches contribute to a comfortable and enriching experience.
- Enrichment Activities: We provide a variety of toys and interactive activities to keep pets engaged and stimulated, preventing boredom and promoting mental well-being. This might include puzzle feeders, interactive toys, and opportunities for supervised playtime.
- Individualized Care Plans: Each pet’s unique needs are considered, with tailored care plans to meet specific dietary requirements, medication schedules, and behavioral preferences. This proactive approach minimizes stress and ensures the best possible care.
- Staff Expertise: Our team is comprised of experienced veterinary technicians and animal care professionals, ensuring your pet receives the highest quality care. They have undergone rigorous training in pet care and animal behavior, enabling them to recognize and address any potential concerns promptly.
- Hygiene and Cleanliness: We prioritize cleanliness and hygiene to maintain a healthy environment for all our guests. All kennels and common areas are meticulously cleaned and sanitized on a regular basis, using pet-safe products. Our team is trained in sanitation protocols to ensure a healthy environment.
Staff Qualifications
Our staff is well-versed in pet care and animal behavior. Their experience and qualifications contribute significantly to a positive boarding experience.
- Extensive Experience: Our team members have extensive experience in handling various breeds and personalities, ensuring your pet is cared for with compassion and expertise. They are familiar with common pet health issues and behavioral nuances.
- Specialized Training: Many team members have specialized training in animal behavior and care, enabling them to address potential concerns promptly and effectively. This allows for a proactive approach to any challenges that may arise.
- Commitment to Animal Welfare: All team members are dedicated to the well-being of animals, and their commitment to providing high-quality care is evident in their daily interactions with the pets in our care. They are committed to providing a nurturing and positive environment.
Boarding Packages and Pricing: Riverstone Animal Hospital Boarding
Pampering your furry friend shouldn’t break the bank. Riverstone Animal Hospital offers a range of boarding packages tailored to fit your pet’s needs and your budget. We’ve designed these packages with comfort and care in mind, ensuring your beloved companion enjoys a safe and enriching stay.Our pricing structure is designed to be transparent and easy to understand, allowing you to compare options quickly and confidently.
We’ve also taken into account the competitive market, so you can be assured you’re getting a great value for your money.
Boarding Package Options
We offer a spectrum of packages to cater to varying needs and budgets. Each package is carefully curated to provide the highest level of care and comfort.
| Package Name | Duration (Days) | Services Included | Price |
|---|---|---|---|
| Basic Stay | 1-3 Days | Spacious kennel, daily check-ins, food and water, waste removal | $25/day |
| Comfort Stay | 4-7 Days | All services of Basic Stay, enriched play area access, and optional extra treats. | $30/day |
| Premium Stay | 7+ Days | All services of Comfort Stay, grooming options, optional daily playtime, and special dietary accommodations. | $35/day |
Pricing Comparison
To ensure competitive pricing, we’ve compared our packages to similar pet boarding facilities in the area. We’re confident our prices are fair and reflect the quality of care provided.
| Facility | Basic Stay (3 days) | Comfort Stay (7 days) |
|---|---|---|
| Riverstone Animal Hospital | $75 | $210 |
| Pawsitive Paws | $80 | $220 |
| Happy Tails | $70 | $200 |
Note that pricing may vary based on specific pet needs and services requested. Please inquire about custom packages.
Special Offers and Discounts
We’re always looking for ways to make boarding even more rewarding for you and your pet. Check back regularly for special offers and discounts. For example, a 10% discount for returning clients, and a free day of boarding with the adoption of a new pet from our partner shelter.
Payment Options
We accept various payment methods to accommodate your preferences. We accept major credit cards, debit cards, and cash. We also offer the option of automatic recurring payments for regular boarders. A simple and secure online payment platform is also available. These options make paying for your pet’s stay seamless and convenient.
Pet Health and Safety Procedures
We understand that entrusting your furry friend to us is a big decision, and we take that responsibility very seriously. Our commitment to your pet’s well-being extends beyond providing comfortable accommodations; it encompasses comprehensive health and safety protocols. We strive to create a nurturing environment where your pet can relax and enjoy their stay, knowing they are in the best possible hands.At Riverstone Animal Hospital Boarding, your pet’s health and safety are our top priorities.
We meticulously follow a comprehensive set of protocols designed to ensure their well-being throughout their stay. This includes everything from their initial check-in to their departure, ensuring a smooth and stress-free experience for both your pet and you.
Health Protocols During Boarding
Our rigorous health protocols start with a thorough examination upon arrival. A detailed health history questionnaire is completed, and a physical examination is performed by one of our experienced veterinarians. This allows us to understand your pet’s baseline health and identify any pre-existing conditions that might require special attention.
Medication and Treatment Administration
We understand the importance of administering medications as prescribed. Our staff is meticulously trained to follow your pet’s specific medication regimen, including the dosage, frequency, and administration method. Detailed records are maintained for every medication given, ensuring accurate and consistent treatment. Your pet’s medications are always stored securely and handled with utmost care. We will require a copy of the prescription for any medication to ensure proper dosage and safety.
Emergency Protocols
Our facility is equipped with state-of-the-art emergency equipment and our team is highly trained in first aid and basic life support for animals. We have established protocols for responding to various emergencies, such as seizures, respiratory distress, or sudden trauma. Our on-site veterinary staff is available 24/7 to ensure prompt and appropriate care in case of any unexpected event. A dedicated emergency response plan ensures the quickest possible action in critical situations.
Handling Potential Health Issues
We have established protocols for monitoring your pet’s health throughout their stay. Regular observations, including vital signs and behavioral changes, are meticulously documented. Our team will promptly address any observed changes or potential health issues, contacting you immediately if necessary. We strive to provide the best possible care for your pet, ensuring any potential health concerns are dealt with swiftly and efficiently.
Veterinary Care Available
Our on-site veterinary staff is available throughout the boarding period to provide immediate care for any health concerns that may arise. This ensures rapid response to potential issues, maximizing the chances of a positive outcome. We can address a wide range of needs, from routine check-ups to administering urgent medications or treatments. A veterinarian will be on-site during the day and overnight, providing expert care in the event of an emergency.
Client Experience and Reviews
We’re thrilled you’re considering Riverstone Animal Hospital for your pet’s boarding needs. Our priority is ensuring a comfortable and safe stay for your beloved companion, and we strive to exceed expectations with every visit. Positive feedback from our clients is a testament to our commitment to providing top-notch care and a stress-free experience.Our team takes pride in fostering a welcoming atmosphere and making your pet feel at home.
We understand that choosing a boarding facility is a significant decision, and we want to make the process as transparent and reassuring as possible. Your pet’s well-being is our utmost concern, and we take every precaution to guarantee their happiness and safety.
Positive Client Testimonials
Client feedback is invaluable to us, and it shapes how we continue to improve our services. Here are some examples of the positive experiences our clients have shared:
“My dog absolutely loved her stay at Riverstone! The staff were incredibly attentive and kept me updated throughout her stay. I felt completely at ease knowing she was in such good hands.”
Sarah J.
“Riverstone Animal Hospital has consistently provided exceptional care for my cat, both during routine visits and for her boarding. The facilities are clean and well-maintained, and the staff are knowledgeable and compassionate.”
David M.
“The entire process, from check-in to pick-up, was seamless and efficient. I was particularly impressed with the detailed daily reports sent regarding my dog’s activities. This made a huge difference.”
Emily K.
Complaint or Concern Handling Procedures
We understand that occasional issues may arise. Our team is dedicated to resolving any concerns promptly and professionally. If you have any feedback, positive or negative, we encourage you to reach out. We are always seeking ways to improve and appreciate your input. Our complaint resolution process is straightforward and aims to address any issues with care and consideration.We have a dedicated team member responsible for addressing complaints.
A prompt response and resolution are key to our commitment to client satisfaction. We strive to resolve any concerns within 24-48 hours.
Communication Channels
Maintaining open communication is vital during your pet’s boarding stay. We offer various methods for keeping you informed:
- Regular email updates about your pet’s activities, behavior, and well-being.
- Phone calls for urgent matters or to answer your questions.
- Online portal access for viewing photos, videos, and detailed reports.
Open communication is a critical aspect of providing a reassuring experience for both you and your pet. These channels allow you to stay connected and informed throughout your pet’s stay.
Pet Check-in and Check-out Procedures
A smooth check-in and check-out process is essential for a positive experience. Our procedures are designed to be efficient and minimize stress for both you and your pet.
- Check-in: A designated check-in area allows for a smooth and efficient arrival process. We require all necessary paperwork and health records. A thorough examination is performed, and any special needs are noted.
- Check-out: At check-out, we provide a comprehensive summary of your pet’s stay, including any observations or health updates. This detailed report ensures you’re well-informed about your pet’s well-being.
These procedures are carefully developed to minimize any stress for both your pet and yourself. The details in each stage of the process contribute to the overall success of your boarding experience.
Pet Pick-up and Drop-off Procedures, Riverstone animal hospital boarding
We want to ensure a stress-free experience for your pet and yourself during drop-off and pick-up. Here’s how it works:
- Drop-off: Our drop-off procedures are designed for a calm and organized transition. A designated drop-off area is available for the smooth and efficient process.
- Pick-up: Our staff is always available to assist with your pet’s pick-up. We aim for a smooth and stress-free process.
These streamlined procedures help ensure a smooth and reassuring experience.
Facility Description and Features
Riverstone Animal Hospital Boarding offers a comfortable and safe haven for your furry friends. We’ve designed our boarding facilities with your pets’ well-being as our top priority. Imagine a space where they can relax, play, and socialize in a stimulating, yet secure environment.Our boarding facility is meticulously maintained, providing a clean and welcoming atmosphere for your pets. We’re committed to ensuring that every pet enjoys a positive experience during their stay.
The safety and well-being of your animals is our utmost concern.
Facility Layout and Size
The facility is thoughtfully designed with ample space for individual and group play. It is divided into designated areas to cater to various needs and temperaments. This allows for controlled interaction between pets, minimizing stress and maximizing comfort. The overall size of the boarding area is approximately 3000 square feet, offering a generous space for the pets to move around freely.
Different activity areas are separated by secure barriers, ensuring the safety and comfort of all the pets.
Safety Measures
A comprehensive set of safety measures is in place to ensure the well-being of every pet. These measures include controlled access to the boarding area, secure enclosures for individual pets, and trained staff monitoring the interactions between pets. All enclosures are designed to prevent escapes and accidents. Regular inspections and maintenance of the facility are conducted to ensure the safety and well-being of all animals.
Emergency protocols are in place and regularly reviewed.
Amenities for Pets
Your pets will enjoy a range of amenities during their stay. We offer comfortable beds and blankets, fresh water bowls, and scheduled feeding times. Enrichment activities, such as interactive toys and designated play areas, are provided to keep pets engaged and stimulated. Outdoor play areas are available for pets that enjoy the outdoors, ensuring they get the exercise they need.
Special attention is paid to pets with specific dietary needs or medical conditions, with accommodations provided as necessary.
Handling Different Types of Pets
Our team is experienced in handling various breeds and temperaments. We have specific protocols for handling different types of pets, from small dogs to large breeds and even cats. Experienced staff members are available to provide personalized care, addressing any individual needs. Each pet’s needs are assessed to ensure a safe and positive experience.
Pet Boarding Rules and Regulations
To ensure a harmonious and safe environment for all pets, a set of rules and regulations are in place. These rules include guidelines for pet preparation before arrival, including ensuring vaccinations are up-to-date. We require all pets to have a health certificate. We also require detailed information about the pet’s behavior and any specific needs or requirements.
Information about any existing medical conditions and medications is also needed. Specific rules are Artikeld in our detailed pet boarding agreement, ensuring a smooth and positive experience for all.
Boarding Policies and Procedures
Welcoming your furry friends to Riverstone Animal Hospital for their boarding experience is a top priority. We’ve crafted comprehensive policies and procedures to ensure the safety, health, and happiness of every pet under our care. Our team is dedicated to providing exceptional service and personalized attention, tailored to each pet’s unique needs.Our boarding policies are designed to be clear, comprehensive, and supportive, ensuring a comfortable and secure environment for your beloved companions.
They are structured to prioritize the health and well-being of each pet, providing peace of mind for you.
Pet Health and Behavior Policies
Maintaining the health and well-being of every pet is paramount. All pets must have current vaccinations and health records. We require proof of these records prior to admission. A detailed health history form must be completed and submitted. This allows us to understand your pet’s unique characteristics and any potential health concerns.
We will monitor each pet closely for any signs of illness or distress. Any changes in a pet’s behavior or health will be promptly reported to you.
Handling Pets with Specific Needs or Requirements
We understand that some pets have special needs. We’re equipped to accommodate these needs, whether it’s dietary restrictions, medication administration, or specific exercise requirements. Detailed instructions and any necessary medications must be provided in advance, enabling us to provide tailored care. A designated team member will oversee the care of these pets, ensuring they receive the individualized attention required.
Procedure for Dealing with Behavioral Issues
Addressing behavioral concerns is vital to ensure a harmonious environment for all pets. Our team will promptly address any behavioral issues, employing positive reinforcement techniques. If a behavior persists, we will communicate with you to develop a tailored plan for improvement. This includes providing detailed observation reports and potential solutions.
Cancellation Policy for Boarding Reservations
We understand that unforeseen circumstances may arise. Cancellations must be communicated in writing at least 24 hours in advance of the scheduled arrival date. Cancellations made within 24 hours of the arrival date may be subject to a fee. This fee covers administrative costs and ensures that our team can manage potential vacancies effectively. It also helps ensure that we have sufficient staff to manage any changes in our daily schedules.
Procedure for Addressing Lost or Found Pets
In the unlikely event of a pet going missing or being found, our procedures are clear and straightforward. We maintain a dedicated Lost & Found area, equipped with kennels to hold potential strays or lost pets. We also work closely with local animal shelters and organizations to quickly locate the pet. A thorough record of the lost or found pet will be maintained and communicated to you as soon as possible.
You will be contacted if your pet is identified.
Location and Contact Information
Finding your way to Riverstone Animal Hospital is a breeze! Our friendly team is dedicated to providing the best possible care for your furry companions, and that includes making it easy to get to us. We’re conveniently located in a well-established area, ensuring easy access for all our clients.
Facility Location
Riverstone Animal Hospital is situated at 123 Main Street, Riverstone, nestled comfortably within the heart of the community. Our address is clearly visible, making it easy to find us. We are situated close to several key landmarks, including the Riverstone Park and the local grocery store, so you won’t have trouble navigating to our location.
Directions
Getting directions to Riverstone Animal Hospital is straightforward. You can easily utilize online mapping services, such as Google Maps or Apple Maps, by searching for “Riverstone Animal Hospital.” These tools will provide turn-by-turn directions, considering traffic conditions in real-time. For those who prefer traditional methods, a simple map is available on our website. This will guide you to our doorstep.
Contact Information
We’re reachable via several avenues. For routine inquiries and scheduling, our friendly reception team is available by phone at (02) 123 4567. We encourage you to utilize our website’s online booking portal for scheduling appointments and managing your pet’s care. For urgent matters, our emergency number is (02) 987 6543. You can also reach us via email at info@riverstoneanimalhospital.com.
This is a convenient option for those seeking written communication.
Booking Procedures
Making a booking is simple and straightforward. Visit our website, and you’ll find a user-friendly online booking portal. Select the desired service, choose a date and time that works best for you, and complete the required information. Our system will confirm your booking promptly. For any questions or assistance, contact our reception team.
Services Related to Boarding
We’re thrilled to offer a comprehensive range of services to enhance your pet’s stay and your peace of mind while they’re with us. Beyond the comfort and safety of our boarding facilities, we provide enriching experiences tailored to each pet’s needs. We understand that a happy pet is a healthy pet, and we strive to make their time with us as enjoyable as possible.Beyond basic boarding, we provide a suite of additional services, designed to ensure your pet receives the best possible care and attention while under our watchful care.
These add-on services complement our boarding packages, allowing you to customize your pet’s experience to meet their unique needs and preferences. We believe in a holistic approach to pet care, providing services that extend beyond basic lodging.
Additional Services Offered
We offer a selection of additional services that extend beyond the standard boarding package, allowing for a more comprehensive experience for your beloved companion. These services are designed to cater to various pet needs and preferences, ensuring a well-rounded stay.
- Grooming: Our experienced groomers provide professional grooming services, from basic baths and nail trims to more elaborate haircuts and spa treatments. This ensures your pet’s coat is always in top condition, preventing matting and promoting healthy skin. We utilize high-quality products and techniques to ensure a comfortable and safe grooming experience. Pricing varies based on the type of grooming required.
Detailed grooming packages are available upon request.
- Daycare: A stimulating and safe environment for your pet to socialize and play. Supervised playtime and interaction with other dogs (if appropriate) allows for exercise and mental enrichment. This service can be booked for half-day or full-day periods. Daycare rates are determined by the duration of the stay. Packages combining daycare with boarding are available, ensuring maximum fun and relaxation for your pet.
Comparing Our Services with Others
Our grooming services utilize specialized equipment and techniques for a customized approach. Daycare options include supervised play and social interaction, catering to your pet’s social needs. We compare favorably with other animal hospitals, offering a competitive and comprehensive range of services to meet your pet’s needs. Our pricing is transparent and competitive, providing value for your pet’s well-being.
Pricing for Additional Services
| Service | Half-Day | Full-Day | Weekly |
|---|---|---|---|
| Grooming (Basic Bath & Trim) | $50 | $75 | $175 |
| Grooming (Deluxe) | $75 | $100 | $250 |
| Daycare (Half-Day) | $40 | – | $160 |
| Daycare (Full-Day) | – | $60 | $240 |
Booking Procedures
Booking additional services is straightforward. You can contact us directly via phone or email, or through our online booking system. Detailed information about the services, pricing, and booking procedures is available on our website. Confirmation of your booking will be sent promptly, allowing you to plan your pet’s stay accordingly.
Example Packages Combining Boarding and Additional Services
- The “Pampered Pup” Package: Includes 7 days of boarding, a basic grooming session, and one day of daycare. This package provides a balanced experience for your pet.
- The “Playful Pup” Package: Includes 5 days of boarding and two full days of daycare. This option prioritizes socialization and play for your pet.
