El Dorado Park Animal Shelter, a beacon of hope for abandoned and vulnerable creatures, stands as a testament to the unwavering dedication of its staff and volunteers. From the moment a lost pup or a frightened feline crosses its threshold, the shelter embarks on a journey of compassionate care, meticulously tending to their needs and preparing them for a new chapter.
This is more than just a shelter; it’s a community hub, a place where animals find solace and humans find purpose. We’ll explore the shelter’s history, services, and profound impact on the community, revealing the heart and soul behind its operations.
The shelter’s mission extends far beyond basic care, encompassing everything from intake procedures and health assessments to the heartwarming stories of adoption and fostering. We’ll examine the shelter’s organizational structure, staffing, and the meticulous care protocols in place to ensure the well-being of every animal. From the smallest critter to the largest canine, each creature receives personalized attention, reflecting the shelter’s commitment to providing the best possible experience.
A look at the shelter’s facilities and capacity will also provide valuable insights into its daily operations.
Overview of El Dorado Park Animal Shelter
The El Dorado Park Animal Shelter is a vital community resource, dedicated to the well-being of animals in need. We strive to provide a safe haven, offering care, compassion, and hope for a brighter future for every creature under our roof. Our mission extends beyond basic care, encompassing the pursuit of finding loving homes for all the animals entrusted to our care.Our history is a testament to the evolving needs of animals and the commitment of our dedicated team.
From humble beginnings, the shelter has expanded its capacity and services to better serve the animals and community it serves. We have adapted to changing circumstances, always aiming to provide the highest quality of care and support.
Shelter Mission and Goals
Our primary mission is to rescue, rehabilitate, and rehome animals in a humane and efficient manner. This commitment translates into a set of goals that encompass animal welfare, community engagement, and responsible pet ownership. We aim to foster a strong community support system to minimize the number of animals entering the shelter, while maximizing the number of adoptions and ensuring every animal receives the best possible care.
Shelter History and Evolution, El dorado park animal shelter
The El Dorado Park Animal Shelter began as a small, volunteer-run organization. Early efforts focused on providing basic shelter and food for strays and abandoned animals. Over time, through generous donations and the dedication of our staff and volunteers, the shelter has expanded its facilities and services. This expansion has included the implementation of advanced veterinary care, enrichment programs, and community outreach initiatives.
These improvements allow us to better address the needs of the animals in our care.
Key Services Offered
The shelter offers a wide array of services designed to address the diverse needs of the animals and the community. These include emergency care, veterinary services, fostering programs, and community education programs. We also offer support to potential adopters, educating them on the responsibilities of pet ownership and ensuring that each animal finds a suitable home.
- Emergency Care: Immediate medical attention for injured or sick animals.
- Veterinary Services: Routine check-ups, vaccinations, and specialized treatments as needed.
- Fostering Programs: Temporary care for animals awaiting adoption.
- Community Education Programs: Workshops and presentations to educate the public on responsible pet ownership and animal welfare.
- Adoption Services: A thorough process to connect animals with suitable adoptive families.
Organizational Structure and Staffing
Our organizational structure is designed to be efficient and effective in delivering our services. The shelter is led by a dedicated board of directors, with a management team responsible for day-to-day operations. A dedicated staff of animal care professionals, veterinary technicians, and support staff work tirelessly to ensure the highest quality of care. Volunteers also play a crucial role in supporting our operations.
Types of Animals Housed
The shelter accommodates a variety of animals, each requiring specific care and attention.
Animal Type | Description |
---|---|
Dogs | A diverse range of breeds, requiring varying levels of socialization and training. |
Cats | Various breeds and personalities, some requiring specialized care due to specific medical needs or temperaments. |
Small Animals (Rabbits, Guinea Pigs, etc.) | Unique needs and housing requirements. |
Birds | Different species with varying care needs, including appropriate housing, nutrition, and veterinary care. |
Other (Reptiles, etc.) | Species with specialized care requirements, including proper housing, diet, and environmental conditions. |
Animal Care and Welfare
Our commitment to the well-being of every animal entrusted to our care is paramount. We strive to create a supportive environment that fosters healing, rehabilitation, and ultimately, a hopeful future for each animal. This includes a comprehensive approach to intake, assessment, treatment, and adoption.Our team is dedicated to providing the highest standard of care, recognizing the unique needs of each animal.
We prioritize a holistic approach that addresses not only physical health but also emotional and social well-being. This multifaceted approach ensures that each animal receives the individualized attention and care required for a successful outcome.
Animal Intake and Assessment Procedures
The intake process begins with a thorough assessment of each animal’s condition. Veterinary examination, behavioral observation, and detailed records are integral components of this process. These procedures help us understand the animal’s history and needs. This comprehensive approach ensures that we can create a tailored care plan for each individual. Our staff carefully documents all observations and provides accurate information to the vet for the best possible outcome.
Animal Health and Safety Protocols
Maintaining a safe and healthy environment for the animals is a top priority. We adhere to rigorous health and safety protocols, including proper sanitation, secure housing, and a well-stocked medical supply. We work closely with our veterinary partners to ensure that all animals receive the necessary medical care, from routine check-ups to emergency treatment. This proactive approach minimizes risks and maximizes the animals’ well-being.
Animal Adoption and Fostering Programs
Our adoption and fostering programs are designed to find loving homes for the animals in our care. We carefully match animals with potential adopters based on compatibility and lifestyle. Potential adopters are required to undergo an interview process to ensure a good match. We are committed to fostering a positive experience for all involved. Fostering provides a temporary home for animals while we prepare them for adoption.
This allows for better behavioral evaluation and ensures they are ready for a long-term home.
Policies for Different Animal Types
Our policies are tailored to meet the specific needs of each animal type. For example, canine and feline adoption procedures differ slightly, taking into account their distinct characteristics. We also have specific protocols for exotic animals, like birds, to ensure their well-being and proper care.
Vaccination and Sterilization Programs
Our commitment to responsible pet ownership extends to proactive health measures. We maintain a robust vaccination and sterilization program to prevent the spread of disease and promote animal well-being. These programs contribute to a healthier and more sustainable pet population.
Animal Type | Vaccination Program | Sterilization Program |
---|---|---|
Dogs | Rabies, Distemper, Parvovirus, Bordetella | Spaying/Neutering |
Cats | Feline Leukemia Virus (FeLV), Feline Immunodeficiency Virus (FIV), Rabies | Spaying/Neutering |
Birds | Specific vaccinations based on species and risk factors | Species-specific sterilization procedures |
Community Engagement and Outreach

El Dorado Park Animal Shelter is deeply committed to fostering a strong bond with the community it serves. This commitment extends beyond the walls of the shelter, encompassing a network of partnerships and programs designed to promote animal welfare and responsible pet ownership. Our goal is to educate and empower the community to become active participants in our mission.The shelter actively engages with the community through a variety of initiatives, ensuring that every member of the community feels valued and involved.
This approach is essential to fostering a culture of animal care and support.
Community Outreach Initiatives
El Dorado Park Animal Shelter actively participates in local events, such as farmers’ markets and community fairs. These events serve as valuable platforms for educating the public about responsible pet ownership and animal adoption. Staff members and volunteers distribute informative brochures, answer questions, and engage in interactive demonstrations. This direct interaction allows for a deeper understanding of the shelter’s work and the needs of the animals.
Volunteer Programs and Opportunities
The shelter’s volunteer program is a vital component of its success. Volunteers provide invaluable support in various areas, including animal care, administrative tasks, and community outreach. Opportunities range from assisting with daily tasks like feeding and cleaning to participating in adoption events and fostering animals. This program not only benefits the animals but also provides rewarding experiences for volunteers.
The shelter offers training and support to ensure that volunteers feel equipped and confident in their roles.
Partnerships with Local Organizations
The shelter maintains strong relationships with numerous local organizations. These partnerships extend beyond simply sharing resources; they involve collaborative efforts to further animal welfare. Examples include collaborations with local schools for educational workshops on animal care, partnerships with pet stores for adoption drives, and agreements with veterinary clinics for discounted services for shelter animals. These partnerships are vital in expanding the reach and impact of the shelter’s mission.
Promoting Animal Adoption and Responsible Pet Ownership
The shelter actively promotes responsible pet ownership through educational workshops, adoption events, and community presentations. Adoption events are frequently held, featuring a variety of animals seeking loving homes. The shelter prioritizes finding the right match between animals and adopters. Educational materials, including brochures and online resources, offer practical advice on caring for pets. These efforts aim to reduce pet overpopulation and ensure animals find suitable homes.
Summary of Events and Educational Workshops
The shelter regularly hosts events and workshops to enhance community understanding and support. These educational opportunities are designed to equip individuals with the knowledge and skills to become responsible pet owners.
Event Name | Date | Description |
---|---|---|
Pet Safety and First Aid Workshop | October 28, 2024 | Learn essential pet safety tips and how to respond to common pet emergencies. |
Adoption Day | November 10, 2024 | Meet adoptable animals and learn about their needs. |
Animal Enrichment Workshop | December 9, 2024 | Discover creative ways to enrich the lives of your pets. |
Funding and Resources: El Dorado Park Animal Shelter
El Dorado Park Animal Shelter relies on a diverse and dedicated network of supporters to ensure the well-being of every animal under our care. We understand the importance of financial stability in providing exceptional animal care and fostering a thriving community. Our approach to funding is multifaceted, encompassing a blend of public and private partnerships.
Funding Sources
The shelter’s financial stability is anchored in multiple revenue streams. These include grants from local foundations, direct donations from individuals and corporations, and proceeds from fundraising events. Additionally, the shelter benefits from adoption fees, fostering programs, and occasional sponsorships. This diversified approach safeguards the shelter’s financial sustainability and responsiveness to evolving needs.
Fundraising Strategies
Our fundraising efforts are designed to engage the community and cultivate long-term support. These strategies include hosting adoption events, organizing community awareness campaigns, and launching online fundraising drives. We leverage social media platforms to connect with potential donors and share updates about the animals in our care. Collaborations with local businesses and organizations also play a critical role in amplifying our message and expanding our reach.
Resource Allocation Priorities
Our allocation of resources prioritizes the health and well-being of the animals. This includes funding for essential veterinary care, nutrition, shelter maintenance, and staffing. Equally important is providing opportunities for animal enrichment and training, ensuring that each animal receives the personalized attention it needs to thrive. We understand the importance of ensuring every animal receives the best possible care.
Budget and Expenditure Details
Category | Budget Allocation (USD) | Expenditure Details |
---|---|---|
Veterinary Care | $25,000 | Includes routine check-ups, vaccinations, surgeries, and emergency care for injured or sick animals. |
Nutrition | $10,000 | Covers food, supplements, and other nutritional needs for all animals in our care. |
Shelter Maintenance | $15,000 | Includes repairs, cleaning, and upkeep of the shelter facilities to ensure a clean and safe environment for all animals. |
Staffing | $30,000 | Covers salaries and benefits for the dedicated team of animal care professionals. |
Animal Enrichment | $5,000 | Provides engaging activities and resources to stimulate the mental and physical well-being of the animals. |
Fundraising & Outreach | $10,000 | Covers expenses related to fundraising events, community engagement, and marketing efforts. |
Total | $95,000 |
Potential Funding Challenges
Economic downturns, fluctuating grant funding, and unpredictable donations can pose challenges. The shelter must remain adaptable and proactive in exploring new fundraising avenues to ensure long-term sustainability. Like many nonprofits, we need to continually adapt to evolving circumstances. By maintaining strong relationships with our donors, community partners, and volunteers, we can navigate these challenges effectively.
Adoption Process and Procedures

Finding a loving home for our animals is paramount. This process is designed to ensure a happy and lasting connection between the animal and its new family. Our commitment extends beyond the adoption itself, encompassing the well-being of both the animal and the adopter.
Step-by-Step Adoption Process
Our adoption process is a carefully crafted journey designed to match the perfect animal with the ideal family. It’s a collaboration, a partnership between the shelter and the potential adopter, ensuring a positive outcome for all involved.
- Initial Inquiry and Pre-Adoption Screening: Potential adopters begin by expressing their interest. This preliminary step involves completing a questionnaire that gathers information about their lifestyle, living situation, and experience with pets. This initial screening helps us gauge compatibility between the potential adopter and the animals available for adoption.
- Home Visit and Interview: For selected applicants, a home visit is scheduled to assess the suitability of the living environment and the applicant’s ability to provide a safe and nurturing home. This visit allows us to verify the applicant’s commitment and understanding of pet ownership responsibilities.
- Animal Matching: Based on the information gathered, we carefully select animals that align with the applicant’s preferences and lifestyle. We aim to connect animals with potential adopters who share similar interests and can provide the necessary care and attention. We consider factors like the animal’s personality, breed, and size when making these matches. For example, a small dog breed might be better suited for an apartment dwelling, while a larger dog breed might thrive in a spacious backyard.
- Adoption Application and Agreement: Following a successful animal matching, the applicant completes a formal adoption application. This document details the applicant’s commitment to providing a loving and responsible home. A legally binding adoption agreement is signed, outlining the responsibilities of both the adopter and the shelter. The agreement highlights crucial aspects such as vaccinations, spay/neuter procedures, and ongoing support.
- Adoption Completion: Once the application is approved and the agreement is signed, the adoption is finalized. This step marks the beginning of a new chapter for both the animal and its new family. We provide essential information regarding pet care and answer any questions the adopter may have. Follow-up contact is also made to ensure the well-being of the animal in its new home.
Requirements for Potential Adopters
These requirements are essential for ensuring the well-being of the animals in our care and fostering responsible pet ownership.
- Age and Residency: We require potential adopters to be of a certain age to demonstrate maturity and responsibility. Residency in the area is also a requirement to facilitate potential ongoing support and follow-up.
- Financial Stability: We ask that applicants demonstrate financial stability to ensure they can afford the necessary expenses associated with pet ownership, such as food, vet care, and supplies. This is a measure to guarantee that the animal will receive the appropriate care.
- Living Situation: The potential adopter’s living situation must be suitable for the animal. Factors like space, other pets, and household members are evaluated to guarantee a safe and happy environment.
- Commitment to Pet Ownership: Applicants are required to demonstrate a strong commitment to pet ownership, including understanding the time, effort, and financial obligations involved. This includes an understanding of long-term care and commitment to the animal.
Animal Matching Procedures
Matching animals with adopters is a crucial aspect of our mission.
- Individual Animal Assessments: Every animal receives a comprehensive assessment to understand their unique personality, temperament, and needs. This includes observing their interactions with other animals and humans. These assessments help us identify the best possible match.
- Adopter Profile Review: Potential adopters’ profiles are carefully reviewed to identify their preferences and lifestyle. This allows us to match the animal’s personality and needs with the adopter’s capacity to provide the right care.
- Compatibility Considerations: We consider various factors, such as the animal’s age, breed, and energy level, alongside the adopter’s lifestyle and living situation. A thorough review ensures a suitable match for a harmonious relationship.
Criteria for Evaluating Potential Adopters
Evaluating potential adopters is crucial to ensuring the best possible outcome for the animal and the adopter.
- Commitment: Adopters demonstrate a clear commitment to responsible pet ownership, including long-term care, financial stability, and a suitable living environment.
- Lifestyle: The adopter’s lifestyle aligns with the animal’s needs, ensuring the animal receives the care and attention it deserves. For instance, a high-energy dog needs an active owner.
- Experience: Experience with similar animals, if applicable, is considered a positive indicator of potential success.
Adoption Application Process
Step | Description |
---|---|
1 | Initial Inquiry |
2 | Pre-Adoption Screening Questionnaire |
3 | Home Visit and Interview |
4 | Animal Matching |
5 | Adoption Application Completion |
6 | Adoption Agreement Signing |
7 | Adoption Finalization |
Animal Profiles (Examples)
Meet the amazing individuals waiting for their forever homes at El Dorado Park Animal Shelter! We’re thrilled to introduce you to some of the wonderful animals currently seeking loving families. Each one has a unique story, personality, and deserves a chance at a happy ending.Our animal profiles offer a glimpse into the lives of these creatures, highlighting their specific needs and temperaments.
This allows potential adopters to make informed decisions, ensuring a harmonious match between the animal and their home. This is crucial for a successful adoption, ensuring both the animal and the adopter find happiness.
Dog Profile: Buddy
Buddy, a charming golden retriever mix, is a friendly and playful dog who loves to cuddle. He’s approximately 3 years old and is looking for an active family who can provide him with lots of love and attention. Buddy enjoys walks in the park, playing fetch, and snuggling up on the couch. He’s good with other dogs and enjoys meeting new people.
He’s a quick learner and responds well to positive reinforcement training. Buddy’s previous life involved some uncertainty, but he is now eager to embark on a new chapter filled with joy and companionship. He is an excellent candidate for families with children or other well-adjusted pets.
Cat Profile: Luna
Luna, a strikingly beautiful black cat, is a sophisticated and independent feline. Estimated to be 2 years old, Luna is a gentle soul who enjoys quiet companionship and attention from her humans. While she’s a confident creature, she prefers a calm environment. She might not be the most outgoing cat, but she appreciates gentle interaction and a comfortable space.
Luna has a calm demeanor, which makes her well-suited for quieter homes. Her previous home experience was less than ideal, but she’s quickly adapting to her new environment. Luna’s soft purrs and affectionate head-bumps make her a treasured companion.
Bird Profile: Tweety
Tweety, a vibrant cockatiel, is a cheerful and social bird. He’s approximately 1 year old and is eager to interact with his human companions. Cockatiels like Tweety require a specific environment for optimal well-being. This includes a spacious cage with multiple perches, toys, and plenty of space for flying. Tweety loves to mimic sounds and enjoys being spoken to.
He’s a very social bird and thrives on interaction. Tweety’s previous home situation was not ideal, but he is now excited to start a new adventure with a loving family. He needs an environment that can cater to his specific needs.
Small Animal Profile: Rosie
Rosie, a fluffy and playful rabbit, is approximately 6 months old. She’s an energetic bunny who enjoys exploring and playing. Rabbits like Rosie require a spacious hutch or cage with plenty of hay, fresh vegetables, and water. She is very curious and loves to have a variety of toys. Rosie needs consistent attention, and she thrives on interactive play sessions.
She is adaptable and learns quickly. She was rescued from a challenging situation but is now happy and eager to embrace a loving home.
Animal Profiles Summary
Animal | Description | Personality | Needs |
---|---|---|---|
Buddy (Dog) | Golden Retriever Mix, ~3 years old | Friendly, playful, cuddly | Active family, other dogs, positive reinforcement training |
Luna (Cat) | Black Cat, ~2 years old | Sophisticated, independent, gentle | Calm environment, gentle interaction |
Tweety (Bird) | Cockatiel, ~1 year old | Cheerful, social, loves to mimic sounds | Spacious cage, toys, interaction |
Rosie (Rabbit) | Fluffy Rabbit, ~6 months old | Energetic, playful, curious | Spacious hutch, hay, vegetables, water, interactive play |
Shelter Infrastructure and Facilities

Our El Dorado Park Animal Shelter is more than just a building; it’s a haven for animals in need. We pride ourselves on providing a safe, comfortable, and stimulating environment for every animal under our care. We’ve designed our facilities with their well-being at the forefront, and we’re constantly striving to improve.Our shelter’s layout and infrastructure are carefully planned to optimize animal care and staff efficiency.
The physical space is thoughtfully designed to promote the animals’ health and comfort. Each area serves a distinct purpose, contributing to the overall wellbeing of the animals under our care.
Physical Facility Description
The shelter’s physical structure consists of a main building with several interconnected sections. Exterior features include secure fencing, ample outdoor play areas, and shaded rest areas. The building itself is well-maintained, with modern amenities that meet and exceed animal care standards. The building design prioritizes natural light and ventilation, creating a more pleasant and healthier environment for our furry, feathered, and scaled residents.
Capacity and Layout
The shelter’s capacity is carefully managed to accommodate the influx of animals while maintaining their well-being. Current design allows for the housing of dogs, cats, and other animals in separate, spacious areas, minimizing stress and maximizing their individual care needs. Each area has specific needs in terms of layout and design.
Environmental Controls and Safety Measures
Environmental controls are a crucial aspect of animal care. Temperature regulation, humidity control, and appropriate ventilation are maintained to ensure optimal conditions for the animals. All areas have appropriate ventilation to prevent the buildup of odors and maintain good air quality. Safety measures include secure doors and gates, as well as surveillance systems to ensure the safety of both the animals and the staff.
Emergency exits and procedures are clearly marked and practiced regularly.
Facility Maintenance Procedures
Regular cleaning and maintenance are critical to the health and well-being of the animals. A detailed cleaning schedule is in place for each area, ensuring hygiene and cleanliness. Maintenance procedures include regular inspections of equipment, plumbing, and electrical systems to prevent potential hazards. Staff are trained on proper cleaning techniques and safety protocols to ensure the safety of the animals.
Area Function Summary
Area | Function |
---|---|
Intake Area | Initial assessment and temporary housing for incoming animals. Includes quarantine zones for animals needing isolation. |
Animal Housing Units | Designated areas for dogs, cats, and other animals, each with appropriate space and environmental controls. |
Veterinary Clinic | Equipped for basic veterinary care, including examinations, vaccinations, and treatments. |
Adoption Area | Dedicated space for potential adopters to interact with animals and complete adoption procedures. |
Staff Offices and Break Rooms | Dedicated spaces for staff to work and take breaks. |
Volunteer Opportunities and Roles
Helping animals find their forever homes is a rewarding experience, and we’re thrilled to offer numerous volunteer opportunities at El Dorado Park Animal Shelter. Your dedication and passion can make a real difference in the lives of these wonderful creatures.Our dedicated volunteer team plays a vital role in ensuring the well-being of the animals in our care. Their contributions extend beyond daily tasks, fostering a supportive environment that enhances the shelter’s mission.
Volunteer Roles Available
Volunteers at El Dorado Park Animal Shelter play diverse roles, each contributing uniquely to the animal welfare mission. Their responsibilities range from direct animal care to administrative support, community outreach, and fundraising. This variety allows individuals to contribute based on their skills and interests.
Animal Care Volunteer Roles
These roles provide direct interaction with the animals, providing crucial care and attention.
- Animal Care Assistants: These individuals assist with daily animal care tasks, such as feeding, grooming, and cleaning. Experience with animal handling is preferred, but training will be provided.
- Dog Walkers/Play Group Facilitators: A key role involving exercise and socialization for the canine residents. This role requires patience and a calm demeanor, along with a basic understanding of canine behavior.
- Cat Care Specialists: These volunteers specialize in caring for our feline companions, providing enrichment activities and maintaining their living spaces. Experience with cats is beneficial, but training is provided.
Administrative and Support Volunteer Roles
These roles are crucial for supporting the shelter’s operations, ensuring smooth daily functioning.
- Receptionists: These volunteers greet visitors, answer phones, and manage incoming inquiries. Excellent communication and customer service skills are essential.
- Fundraising Coordinators: These volunteers help organize and execute fundraising events, seeking sponsors and donors. Experience in event planning and marketing is helpful but not required.
- Social Media and Communications Specialists: These individuals help create engaging social media content to highlight the shelter’s work and showcase adoptable animals. Experience in social media management is a plus.
Training for Volunteers
A comprehensive training program is designed to equip volunteers with the knowledge and skills necessary to perform their duties effectively and safely. Training includes animal handling techniques, shelter procedures, and safety protocols. Ongoing training sessions are also scheduled to enhance existing knowledge and address emerging challenges.
Benefits and Rewards of Volunteering
Volunteering at El Dorado Park Animal Shelter offers more than just helping animals; it’s an enriching experience with numerous benefits.
- Personal Growth: Volunteering fosters empathy, patience, and responsibility, leading to personal development.
- Community Engagement: Volunteers contribute to a vital community effort, creating a strong bond with others involved in animal welfare.
- Skill Development: Volunteers gain experience in various areas, like animal handling, customer service, or fundraising, enhancing their skill set.
- Sense of Fulfillment: Knowing you are making a positive impact on the lives of animals and the community is a profound reward.
Volunteer Roles, Responsibilities, and Qualifications
This table Artikels the various volunteer roles, their associated responsibilities, and the required qualifications.
Volunteer Role | Responsibilities | Required Qualifications |
---|---|---|
Animal Care Assistant | Feeding, grooming, cleaning, monitoring animal health | Basic understanding of animal care, empathy, patience |
Dog Walker/Play Group Facilitator | Exercising dogs, facilitating play groups, monitoring behavior | Patience, calm demeanor, basic understanding of canine behavior |
Cat Care Specialist | Providing enrichment, maintaining cat living spaces, monitoring health | Experience with cats (preferred), patience, understanding of cat behavior |
Receptionist | Greeting visitors, answering phones, managing inquiries | Excellent communication skills, customer service experience |
Fundraising Coordinator | Organizing events, seeking sponsors, managing donations | Event planning experience (preferred), strong communication skills |
Social Media & Communications Specialist | Creating engaging content, promoting the shelter on social media | Social media experience (preferred), excellent communication skills |